How to make a booking
• Simply telephone our Reservations Department on 0845 293
73 73 to check availability.
• E-mail us on reservations@syha.co.uk
All bookings will be held for a maximum of 28 days (subject to
arrival date) from the date booked. The following documents will be
sent to you: Terms and Conditions, Assured Standards for Departure,
Booking Statement and Booking Form (if not already received), which
must be completed and returned, within 28 days to the Reservations
Department.
Payment
A non-refundable deposit of 20% of the total cost of the booking is
required to secure the booking. Payment can be made by cheque
(payable to SYHA), MasterCard, Visa, Switch, Electron, Delta,
JCB, Maestro Domestic or Solo.
Changing or cancelling bookings
Please inform the Reservations Team immediately if there are any
changes or cancellations to your booking; all cancellations must
then be confirmed in writing. If you cancel your booking more than
6 weeks before arrival the deposit will be retained. If you cancel
your booking after confirming with payment of your deposit, the
following charges will apply:
Period before you
arrive
Charge
More than 6 weeks (43 days or
more) 20% of total
cost
6-2 weeks (42-15
days)
55% of total cost
2-0 weeks (14-1
day)
100% of total cost
Arrivals and departures
Your hostel will be available on your arrival date from 1700 hours.
Departure is required no later than 1200 hours.